Terms & Conditions

Telepert is an online marketplace that connects individuals ("Clients") with independent expert professionals ("Experts") for one-on-one advisory and mentorship sessions conducted via video call. Telepert acts solely as a venue and facilitator — we do not provide expert services ourselves, and Experts are not employees or agents of Telepert.

• You must be at least 18 years old to use Telepert.
• You must be able to form a legally binding contract under applicable law.
• You may not use the platform if you are located in a jurisdiction where doing so is prohibited.
• Access to the platform is by invitation only. You must provide a valid referral code during registration and be approved by our team.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at legal@telepert.com if you suspect unauthorized access. Telepert reserves the right to suspend or terminate accounts that violate these Terms.

Individuals who wish to offer services as an Expert must submit an application and be approved by Telepert. Approval is at our sole discretion. By applying, you represent that all information provided is accurate and complete. Telepert reserves the right to remove an Expert from the platform at any time.

Experts are independent contractors, not employees of Telepert. You are solely responsible for determining your own tax obligations and complying with applicable laws.

• Booking: Clients may book sessions with available Experts directly through the platform. Session availability is set by the Expert.
• Free Intro Sessions: Some Experts offer a complimentary 15-minute introductory session. These are offered at the Expert's discretion and are limited to one per Client per Expert.
• Paid Sessions: Standard sessions are 60 minutes at the Expert's listed hourly rate. Payment is collected at the time of booking via Stripe.
• No Professional Advice Guarantee: Sessions are informational and advisory in nature. Nothing discussed constitutes legal, medical, financial, or other licensed professional advice. Always consult a licensed professional for your specific situation.
• Emergencies: Telepert is not a crisis service. In an emergency, contact local emergency services immediately.

• All payments are processed securely through Stripe. By making a payment, you agree to Stripe's terms of service.
• Telepert charges a platform service fee of 30% on each paid session. Experts receive 70% of the session fee.
• Prices are listed in USD. Telepert is not responsible for currency conversion fees charged by your bank or card provider.
• Payouts to Experts are issued periodically as determined by Telepert. Experts are responsible for providing accurate payout information.

Each Expert sets their own cancellation policy (Flexible, Moderate, or Strict), which is displayed on their profile before booking.

• Flexible: Full refund if cancelled at least 24 hours before the session.
• Moderate: Full refund if cancelled at least 48 hours before the session.
• Strict: No refund for cancellations within 72 hours of the session.

If an Expert cancels or fails to attend a session, Clients will receive a full refund. Telepert reserves the right to issue refunds at its discretion in cases of platform errors or exceptional circumstances.

You agree not to:

• Circumvent the platform by arranging payments with Experts or Clients outside of Telepert.
• Record sessions without the explicit consent of the other party.
• Use the platform to harass, threaten, or discriminate against any person.
• Share false, misleading, or fraudulent information.
• Solicit or accept payment for services outside the platform during an active relationship initiated through Telepert.
• Attempt to reverse-engineer, scrape, or interfere with the platform's systems.

Clients may leave reviews for Experts after a completed session. Reviews must be honest, first-hand accounts. Telepert reserves the right to remove reviews that are fraudulent, abusive, or otherwise violate these Terms. Experts may not solicit or incentivize positive reviews.

All content on the Telepert platform — including design, logos, software, and text — is owned by or licensed to Telepert and may not be used without our express permission. User-generated content (such as profile information and reviews) remains yours, but you grant Telepert a non-exclusive, worldwide, royalty-free license to display and use such content to operate the platform.

Your use of Telepert is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the platform, you consent to the collection and use of your information as described in our Privacy Policy.

Telepert is provided "as is" without warranties of any kind. We do not guarantee the quality, accuracy, or reliability of any Expert's services. We are not responsible for the outcome of any session, advice given, or decisions made based on information shared through the platform. Use the platform at your own risk.

To the fullest extent permitted by law, Telepert and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform or any services obtained through it. Our total liability to you for any claim arising from these Terms shall not exceed the total amount you paid to Telepert in the 12 months preceding the claim.

We encourage you to contact us first at legal@telepert.com to resolve any dispute informally. If we cannot resolve the dispute informally, both parties agree to resolve disputes through binding arbitration rather than in court, except that either party may bring individual claims in small claims court. You waive any right to participate in a class action lawsuit or class-wide arbitration.

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

Telepert may update these Terms from time to time. We will notify you of material changes via email or a notice on the platform. Continued use of Telepert after changes take effect constitutes your acceptance of the revised Terms.

If you have questions about these Terms, please contact us at: legal@telepert.com